Situation · Work

“My client keeps asking for more without paying”

What could be going on

Boundaries: Fits if your limits haven't been stated or enforced.

Psychological entitlement: Fits if they believe they deserve more than they pay for.

Compliance techniques (foot in the door, door in the face, low-ball): Fits if they use small asks to get bigger concessions.

Reciprocity: Fits if past favours make you feel you owe them.

People-pleasing: Fits if you find it hard to disappoint anyone.

Machiavellianism: Fits if extra asks are timed to corner you, such as right before a deadline or payment.

Underearning: Fits if you often give work away and hesitate to price the extra. Check whether it happens with other clients too.

Money avoidance: Could be that raising money feels worse than doing the work free. Check how long your invoices sit unsent.

Questions to carry

  1. How did the client phrase it the last time they asked for more, and what did I say?
  2. What am I afraid of losing when I say yes without charging?

Also said as

  • client wants free extra work
  • scope creep from a client
  • my customer takes advantage of me
  • how do I say no to a client asking for more
  • client expects extra work for free
  • my customer keeps adding requests without paying more

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