Situation · Work
“My client is never satisfied and keeps changing what they want”
What could be going on
Role conflict and ambiguity: Fits if the scope was never clearly agreed.
Unrelenting standards/hypercriticalness schema: Fits if their standards are impossible to meet.
Can't decide: Fits if they don't actually know what they want.
Generalised anxiety: Fits if they worry about everything going wrong.
Must control details: Fits if they need to control every detail.
Compliance techniques (foot in the door, door in the face, low-ball): Fits if they use small asks to get bigger concessions.
Questions to carry
- At the start of this project, what did the client say they wanted, and when did it first change?
- Each time the brief changes, what do I tell myself about my work?
Also said as
- client keeps moving the goalposts
- my customer changes the brief every week
- nothing I deliver is good enough for this client
- endless revisions from a client
- my client keeps changing requirements
- the customer changes their mind constantly